Services

Practice areas, scoped per engagement.

Durango Advisors works with multi-unit retail and franchise operators across the practice areas below. Engagements are scoped per initiative, with a single point of accountability throughout.

  1. IT & Systems Strategy

    Assess the current systems landscape, map it against where the business is going, and produce a roadmap that reflects both. Includes vendor selection, RFPs, integration architecture, and IT operating model.

  2. ERP Implementation

    End-to-end ERP delivery for retail and franchise operators, from solution design through go-live and stabilization. Hands-on with Microsoft Dynamics 365 Business Central; experience across other mid-market platforms.

  3. Franchise Operations

    Franchisor-side operating model, franchisee onboarding, store systems, royalty and reporting workflows, and the tooling that holds it together. Helping corporate teams and franchisee networks work as one system.

  4. Go-to-Market Execution

    Product launches, channel strategy, and the operational scaffolding new programs need before they can scale. For retail brands moving into new categories or franchise systems rolling out new initiatives.

  5. Third-Party Delivery Management

    DoorDash, Uber Eats, Grubhub, and direct-delivery program oversight: menu and pricing parity, commission and fee reconciliation, dispute and chargeback recovery, store-level performance reporting, and the operating cadence that keeps marketplace channels from quietly eroding margin.

  6. Review & Reputation Management

    Google, Yelp, Tripadvisor, and franchise-system review programs handled at the location and brand level. Response workflows, escalation paths for operational issues surfaced in reviews, listing accuracy across locations, and rollup reporting so leadership sees the trend, not just the latest one-star.

  7. Contract Review & Negotiation

    Commercial contract review and negotiation support for vendor agreements, software and SaaS contracts, third-party services, leases, and franchise-related paperwork. Focus on commercial terms, risk allocation, renewal and exit mechanics, and the operational obligations buried in the schedules. Works alongside outside counsel; not a substitute for legal advice.